CRM (Customer Relationship Management) software helps you interconnect and maintain healthy relationships with your targeted audience, customers, and potential customers. It is a tool that allows organizations, small—to mid-sized businesses, and all companies to stay intact with their customers, attract new audiences, and increase profitability.
It comes in handy for your business as it finds new customers, understands their preferences, and arranges the content they look for in better order so that the cold lead can’t resist but turns into a hot lead.
CRM starts by collecting the leads’ or customers’ websites ( if any), email addresses, phone numbers, social media data, and more. This helps you slide into the lead’s inbox more easily and convey your words about your business and product better. It is a proven way of upscaling your business.
Now that you have an idea about CRM and how it works for your business, let us also end an ongoing search for the right CRM software to save you time.
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Best Open Source & Free CRM Software for SMBs
1. SuiteCRM
SuiteCRM has thousands of users worldwide. It is the most reliable, robust, and easy-to-use CRM software. People love it worldwide for the work it does. This software has many amazing advanced features that each user has found helpful. Following are some highlighted features it has.
- Community Service: SuiteCRM has over 1 million experts and developers to support you in whatever might stop you in your way, making it the most active CRM of all time.
- Centric Repository State Of Work: It allows you to gather all your customers in one place and settle them as your business requires.
2. X2CRM
Number one on our list is X2CRM. It is fantastic software for automation workflow. It is a system through which you can manage sales, marketing, and other customer services, making the whole process much easier and faster. It promises servers to be virtual, dedicated, and on-premise. Below are its other vital features.
- Advanced Reporting: The X2CRM dashboard displays report information via graphs. It has an appealing, powerful look and can be customized.
- Click-through Installation: The software also includes inbuilt installers for self-hosting. You must complete the hardware requirements to start.
3. Vtiger
Vtiger is a decent customer relationship management tool that handles project management, billing, sales marketing, services, and third-party integrations. It has essential features, so you are likely to love it. This software, written in PHP, requires XAMPP for local installation. More key points are listed below.
- Meeting Scheduling: You can schedule a meeting with your client on Vtiger.
- Products and Price book: You can store all the information about your products and prices inside this software. It also manages your email campaigns.
4. Odoo CRM
The most advanced and highly performing software, Odoo, helps you manage your leads and customers on a far more advanced level. It has open-source and enterprise editions to choose from, depending on your interests or business.
It allows you to install the community edition from your estimated server, which is glitch-free. It has a fantastic team working to ensure the performance isn’t compromised. Core features are mentioned below.
- Outstanding Statistics: You can monitor the company’s data, analyze every moment, and take advantage of its advanced features.
- Available for all: Odoo is a multi-platform software that supports Windows, Debian, and Red Hat installations. Enterprise editions have apps for iOS and Android.
5. EspoCRM
Companies love this software because it allows users to manage sales, projects, customers, and inventory all in one place, making it easier for us to learn and use the platform.
- Access To Multiple Languages: EspoCRM has 25 languages, including French, German, Russian, etc.
- Uncomplicating Integration: You can easily self-host your EspoCRM to any outsource like MailChimp, Google Apps, etc.
6. Axelor CRM
You can consider Axelor the most attractive software with graphs and a minimal-looking interface that works like magic. It works amazingly on all devices and doesn’t glitch at all. Further features are,
- Superb Graphics: It has a wide range of graphics and graphs, which make the data pleasing and easy to understand.
- Mobile Apps: iOS or Android, both users can install the Axelor application and check their analytics anytime.
7. Fat Free CRM
Inside CRM, you get access to managing campaigns and leads, data tracking, a contact list, and much more. It has an elegant display that works great and is minimal yet decent performing. Highlighted Features are,
- Plugins: Fat Free CRM has many plugins for users, such as Time Management, Email, Google Authentication, and more.
- Accessible for all platforms: You can easily install and deploy this software on any device, including Mac OS, Linux, Heroku, and Windows.
