Spotify is the clear choice for all your music needs. It’s available for all major platforms as well as in the Web version. However, you might experience certain issues with Spotify web player, such as the page not loading or the song not playing. This error might be because of various issues ranging from extensions to the web browser itself.

So in this post, we are going to explain all possible solutions for the Spotify web player not working. If you follow them, you can start playing songs in no time. Let’s begin.

How to Fix the Spotify Web Player Not Working Issue

I always recommend these pre-checks before applying any fixes. These tiny things might cause huge frustrations. So just make sure you’ve completed these requirements.

1. Update OS

No matter what Operating system you’re on, make sure to keep it up to date. Older versions of the Operating system might cause compatibility issues with new software and browsers. So keep it up to date by going into Settings > Update and Security in Windows.

Update OS

2. Update Browser

Your browser should be up to date to access Spotify on it. So make sure that you’re running the latest version of Chrome or Firefox.

For Chrome – Open Google Chrome > three dots > Help > About Google Chrome > If an update is available, it will start automatically.

For Firefox – Open the Firefox browser > hamburger icon > Help > About Firefox > Firefox will automatically start checking for updates.

Update Browser

3. Check if you have a good internet connection

A good internet connection is the key to streaming any media content. If you could load Youtube or other pages, but only Spotify is not working properly, then follow these fixes.

Now that you’ve checked all requirements, let’s move to the fixing part.

Steps to Fix Spotify Web Player Not Working

Since you are using a Web player, if there are issues with your browser, you should fix them first.

1. Extensions

Most of the time, issues could be caused by extensions. So to confirm this, we can open an incognito tab (Private tab) and try to load the web player.

Since extensions won’t be active in a private tab, the web player should work if those extensions were the problem.

For Chrome, press Ctrl+Shift+N, For Firefox, it’s Ctrl+Shift+P.

If it works, try removing those extensions one by one until you find the culprit.

2. Enable Playing Protected Content and Audio

Most of streaming services like SoundCloud and Spotify use Protected content playback to avoid piracy. Hence it is required to enable the option from your browser settings.


  1. Enter this chrome://settings/content/protected content to your address bar and hit enter.
  2. Enable the Protected content playback by toggling it.


  1. Enter this about preferences#general to your address bar and hit enter.
  2. Search for “DRM” and enable DRM content playback.

Also, you should see if audio is enabled for the website to access. This should be enabled by default. Although for some reason, it might not be enabled.

  1. So to check that you can
  2. Click on the lock icon in the address bar and click on “Site settings.”
  3. Scroll down and see if Sound is set to “Automatic” or “Allow.”

3. Clear Browser Cache and Cookies

If the page is not at all loading or the page takes infinite time to load, it might be because of old webpage caches and cookies. So to clear them:

For Chrome: Press Ctrl+Shift+Del; from the pop-up, select Cache, Cookies, and hit clear.

For Firefox, open Preferences, Type in Clear in the search bar, and click on Clear data. Put a tick mark on cookies and cache and hit clear.

That’s it. If the issue was within your browser, these fixes should fix it. Although, if it was related to a network issue, you should follow the next step.

4. Flush DNS Cache

Some redundant caches for the Domain naming service might be causing issues related to the network, preventing you from accessing the Spotify web player. Let’s flush them out first.

  1. Press Windows key +R.
  2. In the Run box, type in ipconfig /flushdns and hit enter.type ipconfig flushdns on run box
  3. Let the process complete, restart your PC, and check if the problem is solved.

5. Trigger Playback Externally

There is an awesome feature in Spotify that lets you play songs on other devices linked to your account. So we can try this to trigger playback on the Web player. To do so,

  1. Open Spotify on your other device, like your Android smartphone.
  2. Play a song and tap on play on other devices, and select the web browser.
  3. The song should start playing on your PC’s web player.

6. Alternatives

If the Web player is not working, you can use the PC client software for your Windows, Mac, or Linux PC.

  • For Windows, you can get the app directly from the store by clicking here. (Both Windows 10 and Windows 8.1 users).
  • For Mac, you can get it from the Mac store or by clicking here.
  • Linux users use the default package manager or Software center to download the app. Also, you can click here for more info.

From Editor’s Desk

So these were the fixes you can try to fix the Spotify web player issue. As you can see, these steps are simple. However, I would highly recommend using the App available for your Platform because it will be more convenient than using the web player.

For lower-end PC, the player app will perform faster and smoother. Nevertheless, the above-mentioned solutions should work for you without any hassles.