Google Chrome

Several Google Chrome users on Windows 10 have been reporting crashing issues of tabs and extensions since yesterday. The problem started suddenly, as there’s no new update rolled out yesterday from either Google (to Chrome) or Microsoft (to Windows 10). While the exact reason isn’t known yet, a Google product expert has suggested a solution.

Chrome on Windows 10 Crash Issues

While we see many bugs in almost every Windows 10 cumulative update, we see less of such in the Chrome browser. But an unknown issue that arose yesterday was causing users’ Chrome browser to crash, closing the tabs and browser extensions to display a grey blank screen after all.

This led many Chrome users to hit Google product forums and Reddit to share their horrible experiences. One among them read, “Seemingly out of nowhere ~15 minutes ago; Google Chrome stopped working for me. My extensions crashed, and all pages (including Chrome pages like settings) refuse to load. The screen is completely blank, and the tab is labeled ‘Untitled’ with a frowning folder next to it.

Users reporting this error said the issue persists in both regular and incognito modes. The issue isn’t known yet, but it could be something from the App Data from the app’s data storage section, as a suggested remedy that solves the issue. The workaround came from a Google Product Expert, who asked users to backup their User Data before trying one of the following;

  1.  Ensure your Sync data is accurate at https://chrome.google.com/sync and passwords to appear at https://passwords.google.com (If you have a passphrase they will not, but they should be reflected in the sync data link)
  1. Close any open Chrome instance
  2. Open File Explorer and navigate to: %LOCALAPPDATA%\Google\Chrome\User Data
  3. Delete the “Local State” file from the directory (ensure you have a backup!)
  4. Re-Open Chrome

And if this method didn’t work out, try as below,

  1. Open File Explorer and navigate to: %LOCALAPPDATA%\Google\Chrome\User Data
  2. Please take a copy of everything in this directory and store it somewhere, such as your desktop.
  3. Rename the “User Data” folder to something other than User Data
  4. Re-Open Chrome

Most users who tried this remedy said the crashes have stopped, but the issue continued to prevail for some when Chrome is restarted. While it seems to be some configuration issue, we hope Google acknowledges this issue and comes with a solution soon.

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