Snapchat Video Call not Working

Over the years, Snapchat has developed a lot feature-wise. Instead of typing a message to your Snapchat contact, you can easily do a video call. Let us check out some easy troubleshooting tips to fix the issue of Snapchat video calls not working on Android and iPhone.

If the Snapchat video call is not working, it may be due to a bugged version of Snapchat. Integrating third-party apps or providing limited app permission to Snapchat can result in some features not working properly.

Read Now | How to Add Music to Snapchat Stories and Snaps

Best Ways to Fix Snapchat Video Call not Working on Android and iPhone

Let’s get started with the fixing.

1. Update the Snapchat app

No one prefers to have a buggy app showing glitches now and then. Irrespective of whether you are using Android or iPhone, update the Snapchat app. That will surely fix the issue of Snapchat video calls not working.

For Android,

  1. Open the Play Store app
  2. Tap on the avatar of the connected Gmail account > Manage Apps & Device.
  3. Then tap on Updates Available.
    update Snapchat app
  4. Check if Snapchat is waiting to install a new update.
  5. If the app is listed, tap on Update to get started.

For iOS,

  1. Open the App Store.
  2. Tap on the connected Apple ID profile picture at the top-right corner.
  3. Check in the list of apps waiting for installing new updates.
  4. If Snapchat is listed, tap on Update to install the newer build of the app.
    update Snapchat if Snapchat video call is not working

2. Remove Unauthorized Extensions Connected to Snapchat

As per Snapchat’s policy, you cannot integrate third-party apps or extensions with your Snapchat profile. If you have connected such apps or extensions with your Snapchat account, remove them quickly. Uninstall them or disconnect your Snapchat profile on those apps.

After that, restart your device and access Snapchat. Now, try doing a video call. I’m sure it will work finely. If not, try out the next troubleshooting methods.

3. Provide Necessary Permission on the Snapchat app on Android and iPhone

Apps like Snapchat require permission to access the camera, use the microphone, retrieve location data, etc., to work properly. Otherwise, some of its features, like video calling, will not work on Android or iPhones.

To enable app permission on Android,

  1. Long press on the Snapchat app icon.
  2. Tap on App Info.
    Snapchat app permissions setting
  3. Tap on Permissions.
  4. Permit all the necessary factors and set the permission only when you use the app.
    allow permission to Snapchat is Snapchat video call is not working

On an iPhone,

  1. Launch the Settings app.
  2. Navigate to Snapchat and tap on it.
  3. Then enable all the permissions such as Contacts, Camera, Mobile Data, Microphone, and Background Refresh.
    enable all app permission for Snapchat

4. Disable the Data Saver feature on Snapchat

If you have enabled the in-built data saver feature of Snapchat, you have to disable it. Due to metered data, when the app detects low mobile data, it may restrict a few features.

To disable the data saver feature,

  1. Launch Snapchat and tap on the avatar at the top-left corner.
  2. Then at the top-right corner on the next page, tap on the cog wheel icon to go to Settings.
    Snapchat settings
  3. Scroll to Additional Services and tap on Manage.
  4. Tap the switch beside Data Saver to gray it out and disable it.
    disable data saver if Snapchat video call is not working

5. Clear the Cache of Snapchat 

Often, the cache of Snapchat may hold many temporary files, which may cause issues like video calls not working on Android and iPhone. So, you have to clear the cache of Snapchat, and here are the steps to do it.

  1. Launch Snapchat and tap on the avatar at the top-left corner.
  2. Then in the upper-right corner on the next page, tap on the cog wheel icon to go to Settings.
    Snapchat settings
  3. Now, navigate to Clear Cache and tap on it.
  4. Confirm the move by tapping on Clear.
    clear Snapchat cache to fix video call not working on Android and iPhone
  5. Relaunch Snapchat and try to use the video call feature.

6. Disable Content & Privacy Restrictions on iOS

iOS has a feature called Screen Time, under which there are another feature, Content & Privacy Restrictions. When enabled, it will block certain types of content and can even block a few features of some of the apps installed on the iPhone.

To fix the issue of Snapchat video call not working on Android and iPhone, disable the Content & Privacy Restrictions on iOS.

  1. Go to the iPhone settings.
  2. Scroll to Screen Time and tap on it.
  3. Navigate to Content & Privacy Restrictions and tap on it.
  4. To disable the feature tap the toggle beside it and it will become gray.
    disable content and privacy restrictions on iPhone

7. Check if the Snapchat Friend Has Blocked You

Are you not able to make a video call on Snapchat to a particular friend on the app? Then maybe the concerned person blocked you and removed you as a Snapchat friend. It may also happen that the person took his profile down.

If you know the person outside of Snapchat and are connected to you via other social media platforms, tell them to unblock you. Ask them to add you as a friend on Snapchat. Often some users may mistakenly unfriend someone.

8. Clear Lens Data on the Snapchat app to Fix Video Call not Working

All the Snapchat filters or lenses you use, their data is collected by Snapchat and stored. When this stored data gets corrupted, some of the Snapchat features may not work. To fix that,

  1. Launch Snapchat.
  2. Tap on profile and the cog wheel icon to go to Settings.
    Snapchat settings
  3. Now, navigate to Lenses and tap on it.
  4. Next, tap on Clear All Lenses.
  5. Confirm by tapping on Clear.
    clear lens data in Snapchat if video call is not working

After executing the above steps, relaunch Snapchat and use the video call feature.

Wrapping Up: Snapchat Video Call Not Working

Video calling is a great way to talk to your friends face-to-face. Thankfully, Snapchat provides such a feature to stay connected with your network. However, if you face the issue of Snapchat video call not working on Android and iPhone, follow the fixing tips in this guide. The problem will resolve in no time.

LEAVE A REPLY

Please enter your comment!
Please enter your name here