Google Wallet is like a digital wallet on your device. It lets you store and use your payment cards, passes, tickets, keys, and IDs. It’s a convenient and secure way to pay for stuff online and in stores.

But there are times when Google Wallet stops working, which can cause issues. If you are experiencing the same issue, we’ve got your back! In this article, we’ll walk through troubleshooting steps to get your Google Wallet running smoothly again. So, let’s begin.

How to Fix Google Wallet Not Working Issue?

Here are a few quick fixes for Google Wallet not working:

1. Restart Your Phone

Restarting your phone can help resolve issues with Google Wallet not working. It clears out temporary glitches and allows the operating system to reload its resources, which can fix minor software problems.

To restart your phone,

  1. Press and hold the power button until a menu pops up.
  2. Then, tap “Restart,” and your phone will turn off and on again.

After it restarts, give Google Wallet another try to see if the issue is fixed.

2. Check Your Internet Connection

Google Wallet needs a stable internet connection to work properly. If your internet is down or unstable, it can cause issues with Google Wallet. Here are a few things you can try:

  1. Restart your router and modem.
  2. Move your router to a different location.
  3. Check for any outages in your area.
  4. Contact your internet service provider (ISP) for help.

3. Clear the Google Wallet App Cache

Clearing the Google Wallet app cache can help resolve issues with Google Wallet not working. The cache is a temporary storage area where the app stores frequently accessed data. Over time, the cache can become corrupted or outdated, causing problems with the app. To do so,

  1. Go to your device’s Settings.
  2. Then, select Apps > App Management.
    appsApps > App Management
  3. Select Google Wallet.
  4. Now, tap on “Storage usage” from the menu.
    Storage usage
  5. Choose “Clear cache and clear data“.
    Clear cache and clear data

Clearing the cache won’t delete your personal data, like payment cards or passes. It might just take a little longer for the app to load the first time after clearing the cache. So clear that cache to check if it resolves the issue.

4. Update the Google Wallet App

Updating the Google Wallet app can often resolve issues with it not working. App updates usually include bug fixes and performance improvements, so getting the latest version can help fix any problems you might be experiencing.

To update the Google Wallet app, follow the instructions below:

  1. On your device, launch the Google Play Store search app.
  2. In the top-right corner, tap the Account icon.
    tap the Account icon
  3. Now select Manage Apps and Devices from the menu.
    Manage Apps and Devices
  4. Select the Updates available option.
    Updates available 
  5. Check out the list of pending updates for the Google Wallet app.
  6. Next to it, tap the Update button.

If you enable automatic updates, your apps will be updated automatically when connected to Wi-Fi. But it’s always a good idea to manually check for updates, especially if you’re having trouble with an app.

5. Check Your Phone Number

Google Wallet uses your phone number for verification and to enable certain features, like tap-to-pay. If your phone number is incorrect or outdated, it could cause problems with Google Wallet.

Follow these steps to verify and update your phone number.

  1. Launch Google Wallet.
  2. Tap the avatar located in the top-right corner of the screen.Tap the avatar located in the top-right corner of the screen
  3. Choose Settings, and then tap Payments info.
    Choose Settings
  4. You’ll see your number next to your Mobile number.
  5. Click the Edit icon next to the Mobile number if it’s wrong.
    Click the Edit
  6. Then, please enter the correct number and verify it with a code that Google Wallet sends you via SMS.


Google Wallet is a super convenient and secure way to pay for stuff. But just like any app, it can have its hiccups. If you’re having trouble with Google Wallet, give those troubleshooting methods a shot. They can help get things back on track.


Please enter your comment!
Please enter your name here