Is DHgate Legit, Safe and Trustworthy? (DHgate Reviews 2024)

DHgate.com is a foreign resource (business-to-business, Business-to-consumer cross-border e-commerce marketplace) run by a Chinese company registered in Beijing. They do not give clients a trading service but only associate them with sellers.

Here, you will get various products at very low prices. You can buy anything from men’s and women’s clothing, shoes, and accessories to telephones, computers, and other digital equipment. Also, you can buy auto parts, design items, musical instruments, and handmade items here. If you are about to buy something from here and are confused about whether to go for it, read our detailed review on this website.

What Is DHgate? 

DHGate company was started back in 2004. However, you may be happy after knowing the project’s founder is a businesswoman. She is also the current executive director; her name is Diana Wang. However, users worldwide immediately appreciated the idea of representing small and medium-sized businesses. 

On DHgate, you can sell your products almost directly without paying for the rental of sales areas or interest to multiple mediators. According to our source, around 650,000 suppliers are currently registered on DHgate with over 20 million items.

Also Read- Is Mercari Legit? Is Mercari Safe And Reliable?

Is DHgate Reliable And Safe? Are There Any Chances Of Getting Scammed?

The safety and reliability of DHgate may vary depending on the buyer’s decision to buy the item for personal use or resale. However, DHgate offers a buyer protection feature. Fortunately, the overall reviews from users worldwide are very overwhelming.

This is because their customer service and product quality are very good. Also, there is an authority of item received service that makes sure that no buyer is charged twice for any product. DHgate also ensures that the buyer will receive refunds or contact customer service quickly whenever they need it. So, suppose accidentally you receive fakes or poor-quality items, you can simply apply for a refund.

Yeah! There are chances that you will get scammed by any seller, but as always, you first need to verify the seller and read the reviews that buyers previously made. If no review is available, do not ever order anything from that seller because it is possible that they scam you by sending the wrong product.

Also Read- Is AliExpress Legit and Trustworthy?

Is DHgate a Legit Website? 

Yeah! The DHgate is absolutely one hundred percent legit and safe to use. The reason is simple: buyer protection and refund policy. In addition, they also give you a valid tracking number to track your product easily.

So, if you are thinking of buying something from DHgate after verifying the seller, go for it. You will also get your product at a very lower price here. Further, if you don’t like it, simply return it, and within 3 working days, you will get your refund.

How Much Time Does IT Take To Ship/Deliver a Product?

Now, every buyer is curious to know the most important thing. So, talking about how long it takes to ship and deliver your product to your doorstep is 20-25 working days; depending upon the location and current Covid situation, it may take more time.

Another reason your product takes longer to ship is that it is shipped and delivered by ePacket or China Post. However, if you want fast delivery, you will need to spend a few more bucks. Once you pay for it, it will reach you lightning-fast.

Why Are The Products So Cheap? 

There are many reasons for the low price of any product in DHgate. However, some of them are as follows: 

1. You buy your product directly from the manufacturer and not from any mediator.
2. Also, in case you are buying in a bulk quantity.
3. Well, not all products are legit here. So, you may be looking at a counterfeit or fraudulent seller.
4. The products are manufactured in China, so the production cost is very low in comparison to the rest of the world. This is because the prices of raw materials, labor, taxes, etc., are very low in China.

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Details About Refund And Return Process

Look, there are a few incidences where you’ll not get any refund; therefore, let us first cover them: 

• In case the seller’s promise period has expired.
• You have already confirmed the delivery before complaining to DHgate.
• The seller didn’t promise a refund on the product page.

However, if you have a valid reason to convince the support team, you’ll surely get your refund. So, to get your refund, you can follow these steps: 

1. Open the DHgate and go to the My Orders. 
2. Then, locate and click on the Open a Dispute.
3. Now, select a valid reason for why you want a refund.
4. That’s it. Finally, hit the Submit button to confirm your action. 

Once it is approved, you have to send the product back to the seller, and after that, you’ll get your refund. 

How To Avoid Getting Scammed on DHgate? 

Although there are few chances of getting scammed on DHgate, many cases have recently become spotlighted as users have started reporting various scams on this platform. So, in our own experience, we have created a list of remedies you need to take care of. Therefore, let’s take a look at them: 

1. As we always say, the first thing to do is check customers’ reviews and feedback before buying any product. 
2. Cross-check the seller’s profile before ordering something. 
3. One thing that you need to keep in your mind is never confirm delivery before receiving the product. 
4. Always deal within the application or website; never deal outside it. 
5. Please take a look at the negative reviews as they are really important. 
6. If the seller is new, we recommend that you do not make any big orders the first time. 

From Author’s Desk

So, that is all we have for you on our honest review of the DHgate.com online shopping platform. We hope you now have an idea of how this works. However, use our comment box and let us know your experience with this platform.